Contact Us

Important Phone Numbers

  • If your Debit Card is lost or stolen, call 1-800-472-3272 immediately.
  • Kell Office: Lobby: (940) 763-2100, Fax: (940) 763-2101
  • Downtown Wichita Falls Office: Lobby: (940) 322-5600, Fax: (940)-322-5601
  • Burkburnett Office: (940) 569-9000, Fax: (940)-569-9003
  • Byers Office: (940) 529-6161, Fax: (940) 529-6201
  • Cattleman's Office: (940) 723-6161, Fax: (940) 397-3453
  • Henrietta Office: (940) 538-6262, Fax: (940) 538-6266
  • Fidelity Touchtone Banking 24-hr account information line: 1-866-763-2100

Customer Service

Should you wish to communicate with a Fidelity Bank representative regarding account servicing problems, suspected misuse of accounts, or general customer complaints, please contact the bank through one of the means listed below.

In person or by mail

Fidelity Bank
2525 Kell Boulevard, Suite 100
Wichita Falls, Texas 76308

Phone

(940) 763-2100

Fax

(940) 763-2101

Email Us

Note: The information submitted through this form is sent by email, which is NOT SECURE. Do not send sensitive information such as account numbers, social security numbers, or passwords through email.

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